* Avaya Named a Leader by Gartner in 2016 Magic Quadrant for Contact Center Infrastructure, Worldwide
Last month saw Avaya marking the 16th year positioned as a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, a position held since the report’s inception in 2001.
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support.
This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Avaya is one of the few contact center technology vendors that also enables midsize companies to take advantage of many of the same capabilities as larger competitors, in an appropriately sized, manageable solution.
Integration across channels and modes, proactive-to-self-to assisted service and CRM applications, streamlines and reduces customer effort, while providing companies with a single view across touchpoints and the more granular data that can be extrapolated to actionable insights.
* Avaya named a Major Player in IDC MarketScape for Worldwide Enterprise Videoconferencing Equipment
Avaya was named as a ‘Major Player’ in the IDC MarketScape: Worldwide Enterprise Videoconferencing Equipment Vendor Assessment.
Avaya continues to emphasize videoconferencing as an integrated component of its unified communications and contact center portfolios. Avaya Scopia Video solutions are available as part of holistic suite offering, as well as a standalone system with flexible deployment options for on premises, from the cloud, or as a managed service.
* Avaya Once Again Ranks Among Global Top 100 Software Companies
In a recently published report by PricewaterhouseCoopers (PwC), titled “Global 100 Software Leaders,” Avaya was ranked 57th based on its 2014 revenue. The PwC report reveals companies that are taking advantage of changing technology and offering cutting-edge, software and service options to customers. Compiled for PwC by IDC, the list ranks companies by total software revenue.
Avaya revenue from its software, cloud and managed services offerings has grown year over year. In recent months Avaya has grown its business communications software solutions for leading digital businesses, including:
Avaya Breeze: the next generation of the Avaya Engagement Development Platform, which profoundly simplifies application development while delivering built-in capabilities for enhanced mobile, customer-facing and hybrid/cloud requirements. Avaya also unveiled the Avaya Snapp Store, the first e-Commerce app store for business communications.
Avaya Oceana: an extensible, software based solution for true multi-touch customer engagement, built on the Avaya Breeze platform.
Zang: a wholly owned subsidiary of Avaya, Zang is an innovative cloud communications platform and communication application-as-a-service that revolutionizes the way businesses can use communications to connect with customers and employees.
For more information on First Distribution’s range of Avaya unified communications solutions, contact Richard Logan on (011) 540 2640.