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Service To Support Your Service

CommVault Simpana® Support and eSupport Services

We understand service providers have service levels of their own to meet and signing up to a Service Partner License Agreement gives you access to 24/7/365 support coverage from day one. This can be extended to Business Critical Support (BCS), which is a chargeable service that adds a specialised technical support team to the offering. BCS is ideal for large migration projects.

CommVault Training Services
CommVault can offer training in many formats - on-site, classroom and computer based. Becoming a services partner entitles you to free online training and some classroom courses.

CommVault Professional Services
A global team of consulting service professionals with the expertise and experience necessary to ensure that every Simpana solution is the best one for you or your customer’s unique environment.

The table below indicates the services available; a PDF for each one can be found on commvault.com.

Design:	Build:	Manage:
Storage Resource Management (SRM) Profile Analysis Messaging Services Profile Analysis Content Awareness Profile Analysis CommVault Data MAP Planning Simpana™ Site Review and Simpana™ Wellness Program CommVault Migration Planning	Data Protection Accelerator Archive Accelerator Replication Accelerator Content Search Accelerator Database Protection Accelerator Disaster Recovery Accelerator Content Director Accelerator Upgrade Accelerator	Disaster Recovery Planning Project Lifecycle Management eRecovery Services eDiscovery Services Transformation Services

ROMS (Remote Operations Management Service)
CommVault® ROMS™ is global-reach monitoring service and can be a valuable addition for Service Providers to add to their portfolio without any additional investment. ROMS support is a framework of software, systems and personnel that provides managed monitoring for the CommVault-powered enterprise. Similar to the Call Home capabilities available in some storage hardware, ROMS support provides monitoring of key data management, access and protection systems for alerts that indicate Data MAP failures within the CommCell® group. ROMS captures alerts as they happen, helping expedite resolution of issues.

0861 FIRSTD (347783)

cape town

TEL: +27 (0) 21 529 5555
FAX: +27 (0) 21 529 5529

Corner of 7th Street
& Montague Drive,
Montague Gardens,
Cape Town. 8001

Johannesburg

TEL: +27 (0) 11 540 2640
FAX: +27 (0) 11 540 2641

37 kyalami boulevard,
kyalami business park,
kyalami, midrand

DURBAN

TEL: +27 (0) 31 569 9260
FAX: +27 (0) 31 569 9369

unit 5, riverbend park,
45/47 island circle,
riverhorse estate,
durban

PORT ELIZABETH

TEL: +27 (0) 41 363 0869
FAX: +27 (0) 41 363 8359

278 Cape Road,
newton park,
port elizabeth

Bloemfontein

TEL: +27 (0) 51 451 1149
FAX: +27 (0) 51 451 1630

63 Kimberley Road,
Sophieshoogte,
bainsvlei,
bloemfontein

Epsidon Technology Distribution(Pty) Ltd T/A First Distribution. (Company Reg.95/10958/07) DIRECTORS: A. SHARP (CHAIRMAN) D. ABRAHALL (MANAGING)